---
title: "Close a Conversation"
slug: "close-a-conversation"
description: "Conversations are closed when there are no additional replies or interactions with the Customer because their request has been resolved. Learn how to close it."
updated: 2025-01-25T22:26:51Z
published: 2025-01-30T20:01:48Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Close a Conversation

Conversations are closed when no additional replies or interactions are required with the Customer because their request has been resolved. A few ways to close a Conversation depend on the Channel you are working on.

### **Close & Next**

![Buttons for navigation with options to close or proceed to the next step.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Close-Next-button.webp)

Close & Next appears in Emails, Calls, Tasks, Notes, SMS, and Social Channels.

- Closes your current Conversation and gives you the next Customer that needs assistance.
- If you click **Close & Next** and there is no reply to the Customer, you will be asked to confirm your action to close the Conversation without reply.
- Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/up-caret-icon.svg)/ ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/down_caret-icon.svg) to see more options:
  - **Next** – move on to the next Conversation while keeping the current Conversation open.
  - **Close** – Close the current Conversation without receiving new Customers to work with.

## **Next**

![Buttons for navigation with options to close or proceed to the next step.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Close-Next-button-1.webp)

Next only appears for Voicemails.

- Keeps your current Conversation open, but you are assigned a new Customer to work with.
- Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/up-caret-icon.svg)/ ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/down_caret-icon(1).svg) to see more options:
  - **Close & Next –** Close the current Conversation and receive a new Customer to work with.
  - **Close** – Close the current Conversation without receiving new Customers to work with.

## **End & Close**

![Buttons labeled 'End' and 'End & Close' for user interface actions.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/End-Close-button.webp)

End & Close only appears for Chat.

- Ends and closes the chat Conversation. As long as you are available in the Messaging Channel, you will continue to receive incoming chat requests.
- Agents can also use the No Reply Needed option to end a chat that doesn't require additional follow-up. This will clear the SLA for the chat.
- Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/up-caret-icon.svg)/ ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/down_caret-icon.svg) to see more options:
  - **End** – Ends the chat session but doesn't close the Conversation. This usually means you cannot solve the request and will require additional follow-up.