---
title: "Check 'Active' and 'Inactive' IVRs"
slug: "check-active-and-inactive-ivrs"
description: "Detailed instruction on how to check 'active' and 'inactive' IVRs in Gladly. Learn more in Gladly Help Docs."
updated: 2026-03-07T09:49:49Z
published: 2026-03-07T09:49:49Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Check 'Active' and 'Inactive' IVRs

IVRs in the IVR configuration page appear under the **Active** or **Inactive** tab.

![IVR management interface showing active and inactive options with user details.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/active inactive.png)

## When IVRs are considered as 'Active'

As long as an IVR is associated with a [phone number](/docs/voice-phone-number-settings), it will appear in the Active tab. Otherwise, IVRs not associated with any phone number will automatically move to the Inactive tab.