---
title: "Chat Overview"
slug: "chat-using-glad-app"
updated: 2026-03-07T22:10:51Z
published: 2026-03-07T22:10:51Z
canonical: "help.gladly.com/chat-using-glad-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat Overview

Gladly offers the chat functionality through [Chat](https://help.gladly.com/docs/what-is-sidekick). Once you [set up and configure Chat](/docs/create-and-configure-glad-app), the name you gave Chat appears on the [Entry Points](https://help.gladly.com/docs/add-and-configure-chat-entry-points) page, so you point incoming chat requests to a specific Inbox.

![Gladly offers a customer service platform focused on personalized interactions across channels.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Chat__Sidekick.png?sv=2026-02-06&spr=https&st=2026-11-13T15%3A43%3A05Z&se=2026-11-13T16%3A43%3A05Z&sr=c&sp=r&sig=oDnnzSm%2FCMAx%2Fk2F8CrkmBkaBF6mkOHa3Fx5AoGCYPI%3D)

## Related

- [What is Chat?](/what-is-chat.md)