---
title: "Chat Events for Analytics Tools"
slug: "chat-events-for-analytics-tools-1"
description: "Glad App is primarily designed to give you control over how it looks and behaves. Visit Gladly Help Docs to learn more."
updated: 2026-03-08T19:20:35Z
published: 2026-03-08T19:20:35Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat Events for Analytics Tools

> [!WARNING]
> “Sidekick” in Gladly AI data
> 
> Please note that some Gladly AI reports may use “Sidekick”, the former name for Gladly AI, in certain data fields and report names.

Chat emits [events](https://developer.gladly.com/chat/Gladly.html#event:Availability:change) that can be used with analytic tools like Google Analytics for additional analysis. These events can help you better understand how Customers interact with Chat.

- Availability:change
- conversation:ended
- conversation:started
- campaign:triggered
- customer:onboarded
- message:received
  - Use to answer questions like:
    - Which Agents drove the most revenue?
    - Which Agents had the highest impact on conversion rate?
- message:sent
- quick-action:selected
- search:result-selected
- sidekick:closed
- sidekick:opened

See all events [outlined here](https://developer.gladly.com/chat/Gladly.html#event:Availability:change) for more detail, or check out some [code samples](https://github.com/gladly/sidekick-examples/tree/master/docs/working-with-events) on Github.

Please note that Gladly does not have reporting on these events.