---
title: "Change Default ‘Active’ Status"
slug: "change-default-active-status"
description: "Learn how to change the Default Agent Status in Gladly to keep your internal team up-to-date on support staffing and Availability."
updated: 2025-01-19T23:01:32Z
published: 2025-01-30T20:02:30Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change Default ‘Active’ Status

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

To change the [default](https://help.gladly.com/docs/what-are-Away-and-active-agent-status#default-active-status) Active status, click![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg)to the right of the Active status you want to make as the new default, then select **Set as default**. The purple default tag will move next to the new default Active status. When Agents log in for the day, they'll start with this pre-selected Active status.

![Overview of agent status options with highlighted actions for editing and setting defaults.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Set-default-active-status-Gladly-1024x379.png)

> [!WARNING]
> You can't archive an Active status tagged as 'default'
> 
> You can only archive existing Active statuses not tagged as "default."