---
title: "Can we unmerge Customer Profiles accidentally merged?"
slug: "can-we-unmerge-customer-profiles-accidentally-merged"
description: "Customer Profiles can't be unmerged once they are merged. Read more and see how to patch this issue, should it arise on your support team."
updated: 2024-12-17T05:07:58Z
published: 2025-01-30T20:01:48Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can we unmerge Customer Profiles accidentally merged?

Customer Profiles can't be unmerged once they are merged. While this is irreversible, you can take steps to patch this issue and separate the unrelated Profiles. See [Accidental merging of unrelated Profiles](https://help.gladly.com/docs/why-is-a-customers-request-appearing-on-an-unrelated-customers-profile#accidental-merging-of-unrelated-profiles) to learn what you can do in this scenario.