---
title: "Can we see the Customer's most recent rating?"
slug: "can-we-see-the-customers-most-recent-rating"
description: "You typically see Customer ratings as part of the Conversation Timeline, but you can expose the most recent rating provided by a Customer as part of the Customer Profile underneath the Customer's name."
updated: 2025-01-18T07:07:43Z
published: 2025-01-30T20:02:11Z
canonical: "help.gladly.com/can-we-see-the-customers-most-recent-rating"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can we see the Customer's most recent rating?

Yes. You typically see Customer ratings as part of the Conversation Timeline, but you can expose the most recent rating provided by a Customer as part of the Customer Profile underneath the Customer's name:

![Customer profile showing account creation date and last Stella star rating of five.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/medallia-agent-rating.png?sv=2026-02-06&spr=https&st=2026-11-08T02%3A34%3A26Z&se=2026-11-08T03%3A34%3A26Z&sr=c&sp=r&sig=cYWd6ehzmAB9d5S38i3StbL%2BbqG4sjA9IKrzbMKZ3jQ%3D)

Contact Gladly Support if you'd like to activate this feature.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg?sv=2026-02-06&spr=https&st=2026-11-08T02%3A34%3A26Z&se=2026-11-08T03%3A34%3A26Z&sr=c&sp=r&sig=cYWd6ehzmAB9d5S38i3StbL%2BbqG4sjA9IKrzbMKZ3jQ%3D)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.