---
title: "Can we limit the number of emails Agents can receive?"
slug: "can-we-limit-the-number-of-emails-agents-can-receive"
description: "Capacity settings only apply to the Messaging Channel. As for email, Agents can receive as many emails they want by clicking Next."
updated: 2025-06-10T19:46:53Z
published: 2025-06-10T19:46:53Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can we limit the number of emails Agents can receive?

Capacity settings only apply to the Messaging Channel. For email, Agents can receive as many emails as they want by clicking **Next**. They will be routed new Customer requests based on Channel [priority](https://connect.gladly.com/docs/help-documentation/article/routing-priority-by-channel). But, if [capacity is reached](https://help.gladly.com/docs/why-am-i-getting-errors-when-requesting-more-customers-to-help) for the Messaging Channel and there are emails waiting, clicking Next won’t route any queued emails until an Agent falls below the maximum capacity configured.