---
title: "Can we create unique/Customer-specific messages for every Customer we call?"
slug: "can-we-create-uniquecustomer-specific-messages-for-every-customer-we-call"
description: "No. Proactive Voice can only provide generic messages. For example, it can't call a Customer through an Campaign."
updated: 2025-01-16T21:03:51Z
published: 2025-01-30T20:02:22Z
canonical: "help.gladly.com/can-we-create-uniquecustomer-specific-messages-for-every-customer-we-call"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can we create unique/Customer-specific messages for every Customer we call?

Be default, Proactive Voice can only provide generic messages. For example, it won’t call a Customer through a Campaign and say:

> Hi {CUSTOMER_NAME} your order is due to be delivered on {DATE} between {TIMES}.”

Personalizing greetings requires data dips in the IVR used for the Proactive Voice Campaign and configured to read variables, like {CUSTOMER_NAME}. Contact Gladly Support if you need additional support.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.