---
title: "Can we configure different responses based on Chat and Email channels?"
slug: "can-we-configure-different-responses-based-on-chat-and-email"
description: "Yes, Agents can configure different Responses for Email and Chat using Netomi on Gladly."
updated: 2024-10-21T02:41:48Z
published: 2025-01-30T20:02:03Z
canonical: "help.gladly.com/can-we-configure-different-responses-based-on-chat-and-email"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can we configure different responses based on Chat and Email channels?

Yes. As for chat, Netomi only support plain-text responses.