---
title: "Can I send an Instagram message to a Customer?"
slug: "can-i-send-an-instagram-message-to-a-customer"
description: "At this time, Instagram does not allow messages to be initiated through Gladly. You can only respond to messages when a Customer reaches out."
updated: 2024-11-06T02:00:17Z
published: 2025-01-30T20:02:39Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can I send an Instagram message to a Customer?

At this time, Instagram does not allow messages to be initiated through Gladly. You can only respond to messages when a Customer reaches out.