---
title: "Can Customers opt-out of Proactive Email Campaigns?"
slug: "can-customers-opt-out-of-proactive-email-campaigns"
description: "Customers cannot opt-opt out of a Proactive Email Campaign message. Visit Gladly Help Docs to learn more."
updated: 2025-01-16T18:18:53Z
published: 2025-01-30T20:02:22Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can Customers opt-out of Proactive Email Campaigns?

Customers cannot opt out of a Proactive Email Campaign message at this time. Make sure your email contact list has provided their consent to receive email communications from you.