---
title: "Can Customers opt-out of future SMS Campaigns?"
slug: "can-customers-opt-out-of-future-sms-campaigns"
description: "SMS Campaign recipients can opt-out by replying Stop, Unsubscribe, or Cancel. Visit Gladly Help Docs to learn more."
updated: 2024-10-26T20:16:51Z
published: 2025-01-30T20:02:22Z
canonical: "help.gladly.com/can-customers-opt-out-of-future-sms-campaigns"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can Customers opt-out of future SMS Campaigns?

SMS Campaign recipients can opt-out of future SMS Campaigns by replying Stop, Unsubscribe, or Cancel. If they opt-out, you’ll be unable to contact them via SMS unless they contact you via SMS or reply with Unstop, Start, Yes to start receiving messages again.