---
title: "Calabrio Integration Toolkit"
slug: "calabrio-integration-toolkit"
description: "Calabrio's integration with Gladly is built and maintained by Calabrio. Learn the basics of how the Calabrio integration works."
updated: 2024-12-08T06:45:56Z
published: 2025-01-30T20:02:22Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Calabrio Integration Toolkit

Learn the basics of how the Calabrio integration works.

## Who maintains the integration

Calabrio's integration with Gladly is built and maintained by Calabrio.

## Basic scope

Review page 5 of Calabrio's prerequisite [documentation](https://connect.gladly.com/wp-content/uploads/2023/10/Calabrio-Teleopti-WFM-Gladly-pre-requisites-and-information.pdf) for an architecture overview.

### How it's integrated

Calabrio integrations are configured through your Calabrio Project manager and handled by their Professional Services team. To get started, collect the following data to send to your Calabrio contact:

- **API token –** Token is [generated](https://connect.gladly.com/docs/help-documentation/article/generate-api-tokens-and-create-webhooks) in Gladly
- **Gladly URL –** Your Gladly domain (i.e., {YOUR-COMPANY}.gladly.com}
- **Email address –** The email address used for the integration
- **Answer to this question –**How long does it take to close out an email case?

## How the integration works

Review page 5 and beyond of Calabrio's Gladly integration [documentation](https://connect.gladly.com/wp-content/uploads/2023/10/Calabrio-Teleopti-WFM-Gladly-pre-requisites-and-information.pdf) to understand how Gladly is mapped to Calabrio.