---
title: "BigCommerce Overview"
slug: "bigcommerce-overview"
description: "BigCommerce is an eCommerce platform that enables merchants to build & manage storefronts and sell products on multiple Channels to B2B and D2C Customers."
updated: 2024-10-25T03:24:27Z
published: 2025-01-30T20:02:22Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# BigCommerce Overview

BigCommerce is an eCommerce platform that enables merchants to build & manage storefronts and sell products on multiple Channels (e.g., via a native POS system) to B2B and D2C Customers.

Their mission is to help merchants sell more at every growth stage, from small startups to mid-market businesses, to large enterprises. As a leading Open SaaS solution, BigCommerce empowers merchants to build, innovate and grow their businesses online.

![BigCommerce overview](https://connect.gladly.com/wp-content/uploads/2023/04/Order-card-overview-1-1024x640.png)

## Benefits

Perform actions on BigCommerce orders like cancel an order, process a full or partial discount, and offer Customers discount codes. All this can be done without leaving Gladly.

**Know Your Customer**

Pull Customer details from BigCommerce and link them to their Customer Profile in Gladly. This includes information like their name, address, and contact details.

**Help Agents Work Faster**

Because Agents can see a Customer's order details which include product images, Agents can quickly assist Customers and process order requests like refunds, and cancellations, or provide discounts.

**Quick and Easy Setup**

With BigCommerce's out-of-the-box integration with Gladly, your team can get up and running in a matter of days without the need for technical resources.

## Supported features

BigCommerce works with the following Gladly features where the Customer and Order details from BigCommerce are displayed.

- Customer Profile

With Actions, Agents can use Gladly to:

- Cancel orders
- Refund full and partial orders
- Create discount codes