---
title: "BigCommerce Integration Toolkit"
slug: "bigcommerce-integration-toolkit"
description: "The BigCommerce integration is built and maintained by Gladly. Learn the basics of how the BigCommerce integration works."
updated: 2024-12-08T06:49:38Z
published: 2025-01-30T20:02:22Z
canonical: "help.gladly.com/bigcommerce-integration-toolkit"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# BigCommerce Integration Toolkit

Learn the basics of how the BigCommerce integration works.

## **Who maintains the integration**

The BigCommerce integration is built and maintained by Gladly.

## **Basic scope**

Gladly reads data from BigCommerce and writes data in the Customer Profile. It then displays the information from BigCommerce in the Customer Profile. From there, Agents can cancel, refund, and/or partially refund orders or create a discount (using BigCommerce [Actions](https://help.gladly.com/docs/refund-discount-and-cancel-orders-through-bigcommerce-actions)) without needing to leave Gladly.

## **How the integration works**

As a pull-based integration, once connected to Gladly, Customer Profiles are automatically linked (if auto-linking is enabled) to matched accounts in BigCommerce. Agents can also link a Customer Profile to BigCommerce [manually](https://help.gladly.com/docs/link-customer-profile-to-an-external-integrated-system).

The BigCommerce connector supports returning the following Customer Profile properties:

**Customer**

- id
- email
- name
- phone – Only one phone number is stored with a BigCommerce Customer, so only one is pulled in.
- createdAt
- address – Currently, if there are many addresses in BigCommerce for a Customer, only one address can be synced with Gladly. Company names or phone numbers associated with an address are not synced.
- acceptsMarketing
- customerGroupId
- notes
- storeCreditAmount
- company

**Order**

Gladly displays up to 10 of the most recent orders in the order card.

- id
- externalCustomerId
- createdAt
- currencyCode
- status
- statusId
- orderNumber
- discount
- orderTotal
- lineItems [ARRAY OF]
  - id
  - name
  - quantity
  - sku
  - status
  - fulfillment_status
  - unitPrice
  - image
- fulfillments [ARRAY OF]
  - id
  - trackingNumber
  - trackingUrl
  - shippingMethod
- firstTrackingNumber
- firstTrackingUrl