---
title: "Auto-Accept Incoming Calls"
slug: "auto-accept-incoming-calls"
description: "Have Gladly automatically accept incoming calls automatically. Learn more in Gladly Help Docs."
updated: 2025-01-24T06:19:22Z
published: 2025-01-30T20:02:30Z
canonical: "help.gladly.com/auto-accept-incoming-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Auto-Accept Incoming Calls

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Allow Gladly to accept calls automatically as they are routed to Agents without needing to accept the call manually.

![Incoming call notification from Julie Chang with auto-accept option displayed.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Auto_accept-banner-without-decline-1024x88.png)

If an Agent is [available](https://help.gladly.com/docs/set-your-channel-Availability-to-help-customers/?highlight=availabi#h-voice) for Voice and [auto-accept](https://help.gladly.com/docs/configure-voice-routing-settings/#autoaccept-incoming-calls) is activated, they cannot ignore phone calls and must answer them, which can help reduce the number of missed calls. However, Agents can still decline calls if the Decline calls setting is activated. The time between when the call is routed and automatically answered is also configurable.

> [!NOTE]
> Train your team before activating the feature
> 
> Before activating this feature, inform and train your team to avoid surprising them with calls that are suddenly accepted automatically.

> [!CAUTION]
> Auto-accept will not work if multiple browsers are open
> 
> Auto-accept will not work properly if Gladly is running on multiple browsers. Please inform your team of this best practice when activating this feature for the first time.

See [Configure Voice Routing Settings](https://help.gladly.com/docs/configure-voice-routing-settings?) and learn how to activate **Auto-Accept Incoming Calls**.