---
title: "Are we required to configure Business Hours?"
slug: "are-we-required-to-configure-business-hours"
description: "No, but we recommend you set them up along with either email or Messaging Answers. It will allow you to automate responses during non-operating hours."
updated: 2024-12-10T06:11:57Z
published: 2025-01-30T20:02:30Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Are we required to configure Business Hours?

No, but we recommend you set them up with either Email or Messaging Answers to help with time-based responses and automation, like setting up replies during non-operating hours on Email and Messaging Channels (except chat and IVR) through Rules.

It’s also recommended that you configure your primary operating hours and set them in the[SLA Business Hours setting](https://help.gladly.com/docs/what-is-sla-business-hours) for reporting purposes.