---
title: "Archive/Deactivate, and Unarchive Priority Boost Scenarios"
slug: "archivedeactivate-and-unarchive-priority-boost-scenarios"
description: "Learn how to archive/deactivate, and unarchive Priority Boost Scenarios as your prioritization needs evolve while using Gladly."
updated: 2025-01-25T06:06:58Z
published: 2025-01-30T20:02:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Archive/Deactivate, and Unarchive Priority Boost Scenarios

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

You can archive or unarchive Priority Boost scenarios as your prioritization needs evolve.

## Archive existing Priority Boost scenarios

By archiving Priority Boost scenarios, you effectively deactivate those scenarios and stop them from prioritizing matching the Right Customers to the next available Agent.

1. From the Add Priority Boost screen, in the Active tab, hover over the name of the scenario you want to deactivate and click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/archive-icon.svg).
2. From the prompt, confirm your request and click Archive Priority Boost. Archived scenarios are moved to the Archived tab.
3. Click **Enable Changes** to apply your request.

You may continue to see Customers being matched based on the Priority Boost you just archived until the changes are fully deployed, which could take a few minutes.

## Unarchive Priority Boost

1. From the Add Priority Boost screen, in the **Archived** tab, hover over the name of the scenario you want to deactivate and click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/archive-icon.svg).
2. From the prompt, click Unarchive Priority Boost to confirm your request.
3. Click **Enable Changes** to apply your request.