---
title: "Archive and Unarchive Freeform Topics"
slug: "archive-and-unarchive-freeform-topics"
description: "Learn how to archive and unarchive Freeform Topics in this guide."
updated: 2026-04-03T07:33:16Z
published: 2026-04-03T07:33:16Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Archive and Unarchive Freeform Topics

| **REQUIRED USER ROLE** Administrator and Team Manager | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

> [!WARNING]
> Freeform Topics used by a Gladly AI workflow may stop working if archived
> 
> Freeform Topics stop working as soon as they’re archived. If you’ve configured Gladly AI to apply a Freeform Topic automatically, please deactivate the appropriate Thread in Gladly AI. Not doing so will result in the Conversation automatically being handed off to an Agent due to the Freeform Topic being archived.

Hide Freeform Topics you no longer need or temporarily stop Agents from using them. Archived or deactivated Freeform Topics appear in the **Archived** tab.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Orchestration** category, click **Freeform Topics.** This will take you to the Freeform Topics page.
4. You have two options to hide Freeform Topics and move them to the **Archived** tab:
  - [Archive](/product-docs/docs/archive-and-unarchive-freeform-topics#archive)
  - [Deactivate](/product-docs/docs/archive-and-unarchive-freeform-topics#deactivate)

## **Archive**

1. From the Freeform Topics page, hover over the attribute you want to archive, then click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/archive-icon.svg). ![Table displaying subscription IDs with an option to archive selected entries.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/archive_cusom-attribute-1-1024x106.png)
2. Click **Archive Freeform Topic** from the confirmation modal to confirm your request.

## **Deactivate**

1. From the Freeform Topics page, hover over the attribute you want to archive, then click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/pencil-edit-icon.svg).
2. From the Update Freeform Topics page, click the toggle (toggle is gray) to deactivate.
3. Click **Save**.

## Unarchive a Freeform Topic

1. From the Freeform Topics page, click the **Archived** tab.
2. Hover over the Freeform Topic you want to unarchive, then click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/archive-icon.svg). ![Shipping carrier and status details with unarchive option highlighted for user action.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/unarchive-custom-attribute-1-1024x102.png)
3. Click **Activate Freeform Topic** to confirm your request.

The Freeform Topic is activated and moved back to the **Active** tab.