---
title: "Archive 'Away' and 'Active' Agent Status"
slug: "archive-agent-status"
description: "You can archive (but not delete) Active or Away statuses you are no longer using. Learn more in Gladly Help Docs."
updated: 2025-01-19T23:00:32Z
published: 2025-01-30T20:02:30Z
canonical: "help.gladly.com/archive-agent-status"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Archive 'Away' and 'Active' Agent Status

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

You can archive (but not delete) Active or Away statuses you are no longer using.

1. From the Agent Status screen, click![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg)to the right of the status you want to archive, then select **Archive**. ![Overview of agent statuses with options to edit, set default, or archive.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Archive_Agent_Status.png)
2. The status will be moved to the **Archived** tab. ![Agent status overview showing archived, active, and away statuses for different roles.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Archive_Active_Status.png)

## Unarchive a status

1. Click the Archived tab.
2. Click![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg)to the right of the status you want to unarchive, then select **Unarchive**. ![Overview of agent status options with highlighted actions for editing and unarchiving.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Unarchive_Status.png)
3. Go back to the Status tab, and you will see the unarchived Agent status there.