---
title: "Apply Topics to a Task"
slug: "apply-topics-to-a-task"
updated: 2026-09-30T19:59:55Z
published: 2026-09-30T19:59:55Z
canonical: "help.gladly.com/apply-topics-to-a-task"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Apply Topics to a Task

Agents can apply Topics directly to a Task, including while creating it. This means a Task is categorized from the start, with no extra step to go back and tag it afterward.

> [!NOTE]
> Topics on Tasks ≠ Topics on Conversations
> 
> A Task's Topics are separate from the Topics applied to the overall Conversation, and use a picker of their own. Both pickers draw from the same Topics library configured in Settings > Topics.

## Add a Topic when you create a Task

1. In the Task Composer, select **+ Add topic**. ![A task interface showing a comment and an option to add a topic.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/add topic.png)
2. Browse **All Topics** or type to search, then select the Topic that applies. ![Menu displaying various topics with 'Backpacks' highlighted for selection.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/all topics task.png)

You can also apply a Topic to a Task within the Task panel:

![Chat interface discussing the Alpha FL 20 Backpack and task management features.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/add topic in task panel.png)

## Task Topic changes are recorded in the Conversation history

Every Topic added to or removed from a Task is logged in the Conversation's timeline, whether you change one Topic at a time or several at once, for example:

- **You added topic Backpacks to Task**
- **You removed topic Design Inquiry from Task**
- **You added topics Delivery Cancellation, Exchange to Task**

This gives you a clear audit trail of how a Task was categorized, and when it changed, alongside the Task's other activity like routing and due dates.

![Task update showing added topics for delivery and backpacks for Julie's order.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/added topics to task.png)

> [!NOTE]
> The added to timeline view will different from Topics added to the Conversation
> 
> The Topics you add a Task are distinguished from those that you add to a Task. In the Conversation Timeline, the updates will clearly indicate that the Topics have been added “to Task”.
> 
> ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/image(395).png)

[Tasks](https://help.gladly.com/docs/what-is-a-task) are items that must be accomplished for a Customer.

*Conversation*

or

*Conversations*

(with a capital "C") provides a holistic view of Customer communications and interactions contained in the Conversation Timeline.