---
title: "Allow Preview of Incoming Messages"
slug: "allow-preview-of-incoming-messages"
description: "You can give Agents a preview of the incoming message from a Customer right from the notification banner. Learn more in Gladly Help Docs."
updated: 2025-01-22T06:57:58Z
published: 2025-01-30T20:02:39Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Allow Preview of Incoming Messages

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

You can give Agents a preview of the incoming message from a Customer right from the notification banner.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Agent Experience** category, click **Conversation Workflow**.
4. Under the **Messaging** section, check the box next to **Notification banner preview**.
5. Select **Save.**