---
title: "Agents With Multiple Roles"
slug: "agents-with-multiple-roles"
description: "Agents can be assigned multiple roles. For example, you can be an Agent, Team Manager, and Administrator at the same time. Learn more."
updated: 2026-02-26T07:20:10Z
published: 2026-02-26T07:20:10Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agents With Multiple Roles

Agents can be assigned multiple roles. For example, you can be an Agent, Team Manager, and Administrator simultaneously and inherit the [permissions](https://help.gladly.com/docs/managing-users-and-roles) of the highest role assigned. If you're an Agent also assigned the Administrator and/or Team Manager role, you’ll also see a complete list of all the Inboxes you're a member of under Team Inboxes and those you're not under Other Inboxes. This view is not available to Agent-only roles.

![Overview of team inboxes for the Chicago Store with various task counts listed.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/team inboxes (1).png)

## Team Inboxes and Other Inboxes

- **Team Inboxes –**Inboxes listed under the **Team Inboxes** section are Inboxes you are a member of.
- **Other Inboxes –**Inboxes you're not a member of, but you can nonetheless access them because of your enhanced role (Team Manager or above).

Clicking an Inbox listed under **Team Inboxes**and**Other Inboxes** displays Conversations in each Inbox. Click the status tab (New, Open, Waiting, Closed) to see Conversations that carry that status in the selected Inbox.

![Customer inquiries and statuses displayed for the Chicago Store in the Gladly interface.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Group 2702.png)

See the number of **New** Conversations waiting in each Inbox.

![Team inboxes showing message counts for various categories, highlighting Chicago Store's 12 messages.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/number_of-new-conversations-in-inbox.png)