Q. The Conversation Timeline says a Conversation was rerouted because of a conflicting offer. What does that mean?
- 13 May 2022
- 1 Minute To Read
-
Print
-
PDF
Q. The Conversation Timeline says a Conversation was rerouted because of a conflicting offer. What does that mean?
- Updated On 13 May 2022
- 1 Minute To Read
-
Print
-
PDF
If a Conversation Timeline says "Routed to <Inbox>
Keep in mind that an Agent can only be offered one Customer request at a time. Attempting to route more than one at the same time to an Agent would cause the conflicting offer error. - If a Team Manager is attempting to manually re-assign Conversations, they should wait at least 30 seconds between reassigning different Conversations to avoid the conflicting offer error.
Was This Doc Helpful?