---
title: "AfterShip for Gladly AI"
slug: "aftership-for-sidekick"
updated: 2026-04-03T20:53:40Z
published: 2026-04-03T20:53:40Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AfterShip for Gladly AI

> [!WARNING]
> Legacy App
> 
> This app has now been replaced with [Aftership on App Platform](/product-docs/docs/aftership-app) which supports order tracking, returns and warranties as well as Hero card. We recommend migrating to that version. Contact Gladly Support to migrate.

The AfterShip App for Gladly AI provides detailed tracking information for packages, allowing Customers to monitor shipments, get information about exceptions, and resolve WISMO (Where Is My Order) queries.

## Benefits

**Empower Customer Self-Service & Reduce WISMO Inquiries**

Allow Customers to proactively track their shipments and understand exceptions directly through Gladly AI. This reduces "Where Is My Order?" (WISMO) inquiries, freeing up Agent time for more complex issues.

**24/7 Accessibility for Customers**

Customers can access shipment tracking information anytime, anywhere within Gladly AI, without needing to wait for an Agent, leading to a more convenient and immediate self-service experience.

## Example Use Case

A Customer can use Gladly AI to look up the tracking number and get latest updates, including estimated delivery dates and any transit exceptions.

## Available Actions

The AfterShip App supports the following management actions:

- **Create Tracking**

Creates a tracking item in AfterShip for a given tracking number. This is necessary because AfterShip does not automatically track orders. This action can optionally associate the tracking with an `order_id` and `order_number` in your system.
- **Lookup by Tracking Number**

Retrieves detailed tracking information for a shipment using its tracking number.

## Data Pulls

The AfterShip App is action-oriented and does not feature traditional, automatic Data Pulls that populate Customer profiles before an interaction. Instead, it empowers Customers with on-demand access to rich tracking information.

# AfterShip App Toolkit

## Who maintains the integration

The AfterShip integration is built and maintained by Gladly.

## How the integration works

The AfterShip App integrates with the AfterShip platform via its [AfterShip Tracking API](https://www.aftership.com/docs/tracking/quickstart/api-quick-start). This allows Gladly to perform queries (e.g. retrieving tracking information) and mutations (e.g. creating a tracking entry). Learn more about AfterShip's APIs at [https://www.aftership.com/docs/tracking/quickstart/api-quick-start](https://www.aftership.com/docs/tracking/quickstart/api-quick-start). To verify which version of the API is used check actions' individual `request_url.gtpl` files.

Authentication is handled via an API Token included in the request headers.

## Setup & Installation

### Before You Start

You will need an API Token from AfterShip.

To obtain the API Token, refer to the [AfterShip documentation](https://www.aftership.com/docs/tracking/quickstart/authentication#how-to-get-your-api-key). The API key should be configured in Gladly when setting up the AfterShip app. Ensure the API key has the necessary permissions to create and read trackings.

### Installation

Contact Gladly Support to add this App to your Gladly instance! Please note that you need a developer resource to complete this installation.

## AfterShip Custom App

If you want to dive deeper into the technical details of the app you can find it in our [app-platform-examples repo](https://github.com/gladly/app-platform-examples). You can always clone it and adapt it to your needs.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.