---
title: "After Call Work"
slug: "after-call-work"
description: "The length of time from hanging up to accepting a new call can be adjusted using the After Call Work (in sec) settings in Gladly. Learn more."
updated: 2025-11-12T19:27:35Z
published: 2025-11-12T19:27:35Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# After Call Work

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Give your Agents enough time between phone calls to take notes and prepare for the next call. The time from hanging up to accepting a new call can be adjusted using the **After call work (in seconds)** settings. This setting applies to ended calls made as inbound and outbound.

Consider the following when setting up the *after-call work* duration:

- The number of seconds an Agent has to complete after-call work before routing their next voice call.
- If an Agent does not need after-call work, they will bypass the default after-call work time by manually requesting a new call.
- Setting this to a lower number means prioritizing routing calls to Agents when they are in queue vs. finishing up follow-up work.

See [Configure Voice Routing Settings](https://help.gladly.com/docs/configure-voice-routing-settings) to configure *After Call Work* duration.

> [!NOTE]
> 'After call work' setting is not tied to Availability controls.
> 
> Unless Agents change their Availability by going unavailable for voice, Agents will continue to receive calls once the "'after-call work" has passed. To add, Active Status is not linked to Availability and is used for reporting purposes only.