---
title: "Add New Custom Attributes as Conditions"
slug: "add-new-custom-attributes-as-conditions"
description: "Configure custom attributes to use with Rules through a Lookup Adaptor. Visit Gladly Help Docs to learn more."
updated: 2025-04-23T16:06:48Z
published: 2025-04-23T16:06:48Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add New Custom Attributes as Conditions

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Contact Gladly Support to add custom attributes you’d like to use as a *Condition* in [Rules](https://help.gladly.com/docs/create-and-edit-rules) or [People Match](https://help.gladly.com/docs/set-up-priority-boost-scenarios-for-people-match).

- Use the [Custom Attributes](/docs/find-custom-attributes) tool to find attributes supported by apps/external systems already configured by Gladly. Custom attributes configured in your Lookup Adaptor or app but are not configured in Gladly will not appear in this tool. To add attributes to Gladly to match your Lookup Adaptor, contact Gladly Support
- Use the [Autolinking + Detailed Workflow](https://help.gladly.com/docs/autolinking-and-details-workflow) debugger to find any attributes not set up in Gladly, but your Lookup Adaptor is sending.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.