---
title: "Add and Remove Public Answers From a Section"
slug: "add-and-remove-public-answers-from-a-section"
description: "You can add or remove Public Answers that appear on each Section of your Gladly Help Center by following the instructions. Learn more."
updated: 2026-03-25T08:00:38Z
published: 2026-03-25T08:00:38Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add and Remove Public Answers From a Section

| **REQUIRED USER ROLE** Administrator and Team Manager | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Add or remove [Public Answers](https://help.gladly.com/docs/answer-type-definitions#public-answers) from [Sections](https://help.gladly.com/docs/what-is-help-center/#what-the-help-center-is-made-up-of) of your Help Center

1. From the **Help Center** page, hover over the Help Center you want to add or remove Public Answers from, click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg), and select **Create/Edit Sections**.

![Help Center interface displaying sections and options for editing and creating help content.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/help center callouts create edit(1).png)

2. The **Sections**page contains the Sections (sometimes referred to as topics or categories) that appear on your Help Center. Hover over the Section you wish to add or remove Public Answers from and click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/pencil-edit-icon.svg) to edit the Section.

- Click **Create Section** if you'd like to [add more Sections](https://help.gladly.com/docs/help-center-configuration#create-help-center-sections).

3. Edit the **Section Name** or **Answers** fields from the Edit Section page.

4. Below **Answers**, use the search bar to search and select the Public Answers you'd like to appear under the Section.

![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/sections-pick-answers-Gladly.gif)

- Click **X** to remove a Public Answer from the Section.
- The Availability of Public Answers depends on the Language and Audience options you have configured for the Help Center. For example, if "Refunds" Public Answer is available in *English - United States* and is linked to Audience *Retale USA*, but the Help Center Language is *English - Australia* with *Retale Australia* as the Audience, then "Refunds" won't appear on the list.
- You can have up to 1,000 Public Answers per language or [Audience](https://help.gladly.com/docs/what-is-answers/#answers-by-audience) or a combination of both per [Help Center](https://help.gladly.com/docs/what-is-help-center).

5. Sort in which order you want the Public Answer to appear in the Section by dragging and dropping the Answers to a position.

![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/help-center-sort-answers-in-section-GIF.gif)

6. Click **Save**.