---
title: "ADA Certification for Chat"
slug: "ada-certification-chat"
description: "Glad App is ADA certified, but is subject to your website's CSS, along with your own styling choices. Learn more about customizing Sidekick."
updated: 2025-10-02T21:27:11Z
published: 2025-10-02T21:27:11Z
canonical: "help.gladly.com/ada-certification-chat"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ADA Certification for Chat

Chat meets and complies with WCAG 2.0 AA standards but is also subject to your website's CSS and styling choices. Keep the following in mind as you customize Chat.

- **ADA compliance –** If your website is already ADA compliant, it's important to ensure you select colors in Chat that are also ADA compliant. See the [Chat configuration](/docs/create-and-configure-glad-app) to see what you can customize.
- **On-brand –**We recommend selecting colors that complement your branding, text that reflects your audience, and a design that is ADA-compliant.

## Use of colors

Gladly automatically chooses a color (black or white) for the Chat icon/font based on ADA compliance. This means you may notice color combinations focusing on contrast rather than style, such as an orange background with black font.

As noted above, you can use CSS to customize font colors on Chat, but this is not recommended as it may breach ADA compliance. If you set a custom color, we recommend checking it against [contrast checkers](https://webaim.org/resources/contrastchecker/), at the very least.

The Americans with Disabilities Act (ADA) is a federal civil rights law prohibiting discrimination against people with disabilities in everyday activities.