---
title: "Activate and Deactivate a Rule"
slug: "activate-and-deactivate-a-rule"
description: "Detailed instruction on how to activate and deactivate a rule in Gladly. Check it out in Gladly Help Docs."
updated: 2026-03-08T18:40:40Z
published: 2026-03-08T18:40:40Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Activate and Deactivate a Rule

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Orchestration** category, click **Rules**. The Rules page will list all the Rules, both active and inactive.
4. Click the toggle next to a Rule to *activate* (toggle is green) or *deactivate* (toggle is gray) the Rule.

![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/togglerules_gladly.gif)

You can also hover over the Rule and click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/pencil-edit-icon.svg) to the right of the Rule.

1. From the Edit Rule page, click the **Active** toggle button to activate (toggle is green) or deactivate (toggle is gray) the Rule.
2. Click **Save**.