---
title: "Activate Use of Agent External Name"
slug: "activate-agent-external-name"
description: "Agents can set an external name in the Gladly Profile to attain a level of anonymity. Learn more in Gladly Help Docs."
updated: 2025-02-10T21:04:45Z
published: 2025-02-10T21:04:45Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Activate Use of Agent External Name

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Agents can [set an external name](https://help.gladly.com/docs/user-profile-setup#update-your-external-name) in the Gladly Profile to attain a level of anonymity. This way, they have some control over exposing their name in outbound communications. When used in an Answer, the external name replaces *Agent's Name* and *Agent's First Name* [variable](https://help.gladly.com/docs/search-answers-manage-variables-and-placeholders?highlight=var#variables-and-placeholders). For outbound emails, the Agent's external name and email address appear on outbound emails.

> [!WARNING]
> **External Name field is not visible unless External Name setting is activated**
> 
> The External Name field in the profile is only visible if this feature is activated.

Because this setting is active by default, you must deactivate the External Name setting if you want to stop using external names for outbound emails and Answers.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **People**category, click **Users**.
4. From the Users page, click **Settings**.
5. Click the **Activate external name**toggle.
  - To activate the setting, click the gray toggle to switch it on (changes to green color).
  - To deactivate the setting, click the green toggle to switch it off (changes to gray color).