---
title: "Use Gladly Team On Mobile Devices"
slug: "access-gladly-team-on-mobile-devices"
updated: 2026-06-06T01:24:55Z
published: 2026-06-06T01:24:55Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use Gladly Team On Mobile Devices

> [!NOTE]
> Coming soon: This feature will be available for Early Access
> 
> If you're interested in learning more, contact Gladly Support.

## Overview

Gladly Team operates in Chrome on mobile devices without the need for IT configuration or special permissions. Agents can log in using their current Gladly credentials on any smartphone or tablet that supports Chrome.

Mobile support is designed for Agents who aren't tied to a desk, whether you're on the floor helping Customers in person, moving between locations, or stepping away from your workstation. It gives you access to your Inboxes, Customer Conversations, Customer Profiles, Answers Knowledge and more, so you can stay connected with Customers wherever you are.

**Login Page + Customer List**

![Gladly login page featuring a woman with headphones and customer messages on the side.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Mobild UX 1.png)

Login Page and My Customer List

**Conversation Timeline and Composer**

![A luxurious dining area with a grand staircase and a large floral centerpiece.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Mobile UX 2.png)

Conversation Timeline and Composer

**Customer Profile Details**

![Profile information for Juan Otto, including preferences and contact details.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Mobile UX 3.png)

Customer Profile Details and Team Assist in Dark Mode

## What you can do on mobile

On mobile, you have access to the following:

- **Inbox** – View and work your assigned Conversations
- **Go Available –** Be routed Email and Messaging Customers (Voice on mobile support not yet available)
- **Search** – Find Customers or Conversations by name, email, or phone number
- **My Customer List –** View a list of Customers assigned to you
- **Customer Profiles** – View the full Conversation Timeline for a Customer, send replies using the composer, reassign Conversations to another Agent or Team, and add Topics
- **Compose text-based messages –**Write emails, reply to SMS, etc.
- **View Answers** – Search and reference articles without leaving Gladly
- **Tasks** – View and manage your Tasks
- **Team Assist** – Utilize AI to help on Conversations (available if activated for your organization)

## Set availability to be routed Customers

You can manage your availability directly from the mobile browser like you would on the desktop experience. Tap your status to toggle Channels on or off. Messaging and Email Channels are supported allowing you to receive and communicate with routed Customers or those already assigned to you.

> [!CAUTION]
> Voice support not available at this time
> 
> Voice availability is not supported on mobile. Tapping the Voice Channel will show an "unable to set ready" message. To handle voice calls, switch to a desktop browser.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.