---
title: "A Customer sent me private/sensitive data. What should I do?"
slug: "a-customer-sent-me-privatesensitive-data-what-should-i-do"
description: "Learn what to do if a Customer inadvertently sends you private account details or sensitive personal information."
updated: 2025-01-31T23:17:16Z
published: 2025-01-31T23:17:16Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# A Customer sent me private/sensitive data. What should I do?

If a Customer inadvertently sends you private account details or sensitive personal information, it's best that the information is not stored in Gladly.

Administrators can delete images, attachments, documents, etc., directly from the [Conversation Timeline](https://help.gladly.com/docs/what-is-a-customer-profile#2-conversation-timeline). Administrators can delete Customer information from the Conversation Timeline by following [this](/docs/how-do-i-delete-attachmentsimages-in-the-conversation-timeline) information.