Best Practices
  • 09 Sep 2022
  • 1 Minute To Read
  • PDF

Best Practices

  • PDF

Looking for some quick tips when building a Lookup Adaptor? This guide is for you!

Lookup Adaptor Best Practices

  • Keep Response Times Low: Use less than five second response times​ for all POST and GET requests.
  • Conduct Adequate Load Testing: Load testing based on projected highest Contact volume and Agent activity.
  • Build Securely: Implement at least one form of authentication.​
    • Basic
    • Header-based token
    • Request signing​
  • Consider Only Allowing Gladly IP Addresses to Access Your Lookup Adaptor: Gladly makes requests to your Lookup Adaptor using a set of static IP addresses in sandbox and production. ​

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