---
title: "Ingest Raw Event Data"
slug: "ingest-raw-event-data"
description: "Learn how to easily ingest raw event data from Gladly and access real-time information for your analytics."
updated: 2024-10-24T17:20:18Z
published: 2025-01-30T19:37:35Z
canonical: "help.gladly.com/ingest-raw-event-data"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ingest Raw Event Data

This guide gives information on how to ingest Events data from Gladly. Events data can range from Agent Events (e.g., logins, logouts) to Conversation Events (e.g.: Conversation Created, Conversation Closed) and Contact Events (e.g., Contact Created, Contact Offered).

Events offer the greatest amount of flexibility in being able to perform your own analytics. **Some** metrics (e.g.: Handle Time, After Contact Work) might only be available via pre-calculated Gladly APIs like the Work Sessions API and cannot be calculated using Events.

## Get Events

### Option 1: Use Events API

Sample Cadence: **URL:** [Events](https://developer.gladly.com/rest/#tag/Events) **Filters:** • **startAtTime:** now() - six hours • **endAtTime:** now() **Cadence:** Every six hours **Available For:** 24 hours **Note:** This data is real-time.

#### Why use this API

Provides real-time view of Events in JSONL format.

#### How Customers store this data

Most customers have **one table** to house all Events. You might need custom code to track deltas between timestamps (e.g.: how long was Agent A available for voice) when conducting further analysis.

### Option 2: Use Gladly Events Reports (e.g.: AgentTimestampsReport, ConversationTimestampsReport, ContacTimestampsReport)

Sample Cadence: **URL:** [Generate a report](https://developer.gladly.com/rest/#tag/Reports/paths/~1api~1v1~1reports/post) **Filters:** • **startAt:** Today • **endAt:** Today **Cadence:** Every six hours **Available For:** perpetuity **Note:** This data is one hour behind

**Why use this API**

Some Customers want to look back for greater than a 24-hour period of time or might want to access more historical Event information. Data in Events API is only available for the past 24 hours.