---
title: "Custom Actions Page Overview"
slug: "app-actions-settings-overview"
updated: 2026-03-19T06:25:22Z
published: 2026-03-19T06:25:22Z
canonical: "help.gladly.com/app-actions-settings-overview"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom Actions Page Overview

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

The Custom Actions page is where you create and manage all App Actions for your organization.

## Accessing Custom Actions

To access Custom Actions:

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg?sv=2026-02-06&spr=https&st=2026-11-07T23%3A00%3A09Z&se=2026-11-08T00%3A00%3A09Z&sr=c&sp=r&sig=BxscGmgaFEDa7iKnLwBrnTIFb0diZyAPGwYOYestW5Y%3D) on the top left corner of the screen.
2. Click **Settings**.
3. Under the App Developer Tools category, click **Custom Actions.**

## The Custom Actions Page

The Custom Actions page displays all App Actions configured for your organization. From here you can:

- Search for an existing App Action by name
- Filter App Actions by Guide using the **All Guides** dropdown
- Check the **Show failing only** box to surface App Actions that have recent failures
- View App Actions by status using the **Active** and **Inactive** tabs

![Gladly platform settings page displaying custom actions for order management and support.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/custom actions page.png?sv=2026-02-06&spr=https&st=2026-11-07T23%3A00%3A09Z&se=2026-11-08T00%3A00%3A09Z&sr=c&sp=r&sig=BxscGmgaFEDa7iKnLwBrnTIFb0diZyAPGwYOYestW5Y%3D)

The following columns are displayed for each App Action:

| Column | Description |
| --- | --- |
| Name | The name of the App Action |
| Description | A brief description of what the App Action does |
| Last Run | When the App Action was last executed |
| Success Rate | The percentage of runs that passed, with total run count |
| Top Error | The most recent error, if any |
| Gladly Agents | The number of [AI Guides](/developer-tutorials/docs/what-is-guides-1) currently using this App Action |

## Create a New App Action

To create a new App Action, click the **Add App Action** button in the top right corner. This opens the visual builder where you can configure your App Action.

![Interface showing Custom Actions with an option to add a new app action.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/add app action.png?sv=2026-02-06&spr=https&st=2026-11-07T23%3A00%3A09Z&se=2026-11-08T00%3A00%3A09Z&sr=c&sp=r&sig=BxscGmgaFEDa7iKnLwBrnTIFb0diZyAPGwYOYestW5Y%3D)

## Builder vs. JSON Mode

Gladly provides two ways to create and edit App Actions:

**Visual Builder (Recommended)** – A user-friendly interface for configuring App Actions without writing JSON directly.

**JSON Editor** – Allows direct editing of the App Action's underlying JSON configuration. This option is intended for advanced users and requires admin permissions. To switch to JSON mode, add `?appAction=0` to the URL.